Well considering page two... I present this: Evidence

~Crystia

Everyone I know has always had bad luck with Comcast actually getting things fixed. If it works great, but if it stops working... then it's a pain to get it working again. We haven't had too many issues but after seeing all the fun others have when something comes up, I hope we never do. I know it would totally annoy me, a lot. I really hope they fix it soon.

~*Aaryanna*~

You'd think that they'd rather fix it or at the very least be more on the ball about keeping everyone informed as to what is going on. I can only imagine how annoying that must be. I don't really use anything that does a lot of streaming but if I did, I know I'd be ticked if it kept cutting out.

@TimeChaser:

You know they did. >_> I mean you have to wonder what's going on when a tech will openly admit they were helping someone in the area with a similar problem and yet customer service will claim you're the only one.

I just wish they were done already. =_=

@Miss Anonymous:

It's always the eyes. ☼_☼

@Allamorph:

The way the system works is if there is a genuine problem, it's covered by our service. As in if the modem really is dying, they cover it. Or if the line needs to be replaced, they're required to pay for that.

Running a line to the modem is on our end. However my understanding is that because of the mix-up, which is on their end since their customer service department informed us incorrectly, we are not supposed to be charged for it.

If we see differently on the bill, you can bet I'll be calling and getting that charge removed. Same with the technical visits since many of them they insisted on and it's their fault for not keeping customer service informed.

As for the line run to restore cable upstairs, that's another story and I'll leave it at that.

Anyway, if this goes into a full month of crappy service, I'll also be demanding a refund for the monthly fee on account of the shoddy service and runaround crap we had to deal with. There's just no reason for that kind of thing to even be happening, seriously. =/

Well at least now they're admitting it's a wider problem and not just yours. Sounds like they got their education at the School for Incompetents though. >>:

Clearly the basement cats are messing with the internet. I mean, just look at those connection-messin' eyes of theirs!

So they've been trying to track down the line that's giving everyone grief but haven't managed to locate which one yet.

I read this as "we knew there was a problem but we thought our customers would bite on the story that it was a local problem and pay for technician visits for weeks on end".

First thing I would want to know is how long they knew it was more than just a localised issue. If they knew about it while they were dealing with you then there was no reason to issue any work orders at all and you shouldn't have to pay for any of that crap.

Assuming you're paying for the visits.